FAQ

Do I qualify for free home-delivered meals? 
You may qualify if you're a senior on Medicaid waiver or Medicare, an adult with a physical or developmental disability, recovering after a hospital or skilled nursing stay, or managing a chronic health condition. Contact your case manager to begin the referral process.

How does the ordering process work?
Once approved through your case manager for a set number of meals (commonly 14), you'll select your entrées, beverages, and sides using your menu sheet, then hand it to your delivery driver.

Need to make a change?
You can call or email us. If you need help, we're happy to walk you through it.

Can I place or change my order by phone or email?
Yes. Call or email us and we'll help you complete your order sheet or update your order for your next delivery. Contact us at 1-844-506-8487.

How many side items do I get with each meal?
It depends on your entrée. In general, meals include one (1) fruit or vegetable, sandwiches include two (2), and cereal includes one (1) fruit or vegetable plus one (1) protein. Your menu sheet shows what comes with each entrée. Exact sides can vary.

What happens if an item I ordered is out of stock?
We'll substitute it with another item you've already ordered. If that was your only selection, we'll contact you to choose a replacement. While we do our best to honor your selections, items may be substituted at our discretion.

How often does the menu change?
You'll receive a new menu sheet with every delivery, whether or not anything has changed.

How often will my meals be delivered?
Most deliveries happen weekly or every other week, depending on how many meals you're approved for. Some customers are on other schedules, such as monthly. In Ohio, hand-delivered customers receive a three-hour delivery window. Exact times can vary due to traffic, weather, or route changes. We'll always give advance notice if your delivery day changes.

How do I store my home-delivered meals?
Storage depends on the item, so check the label on each meal. Some meals are shelf-stable. Others, like sandwiches, are meant to be thawed before eating. Milk is shelf-stable in Ohio and fresh in Indiana. Fresh milk should be refrigerated.

How long do my meals last?
Each meal label has a date printed on it. We plan deliveries so you have plenty of time to enjoy your meals before that date. Labels may say "use by" or "best by," and these dates are not the same as an expiration date. If you have a question about a specific item, we can help. Call us at 1-844-506-8487.